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What type of vehicles will you haul?
We haul any type of vehicle, such
as:
cars
trucks
SUV’s
motorcycles
bikes mopeds & scooters
fishing boats &
canoes
jet skis & watercrafts
snowmobiles
ATV’s and more!
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What condition of vehicle will you haul?
We haul any condition of vehicle,
such as:
new
used
running/non-running
salvage
Dealer-to-Dealer
antiques
classics
any auction and more!
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How do I get a quote?
You
can complete our quote request form or call our
toll-free number
(800) 510-2769 x 101 or (315)
863-4056 and our customer service representative will be
happy to assist you.
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What is door-to-door service?
Door-to-door service means the car
transport driver will get as close to your door as
legally and safe as possible. Many cities have
restrictions on large trucks that prohibit them from
going into residential areas. Most of our transporters
are huge and need a large area to turn around, so if
access to your home is restricted by narrow streets,
low-hanging trees, electrical lines, etc., the driver
may ask you to meet the truck in a nearby parking lot
where it is safe to load or unload. Please see Terms of
Agreement for further explanation.
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How does this whole process work?
The process works like this:
1. SUBMIT ORDER
Once
you place your order and submit the needed information
and deposit, transport of your vehicle will be scheduled
as near as possible to the date you prescribe on the
shipping order.
2. ASSIGNMENT OF CARRIER
Once the carrier has been assigned, you will receive
an e-mail advising you of the estimated date of pick up
and delivery. You will then receive a call close to the
time of pick up from the driver to schedule the exact
pick up time and date.
3. PICK UP
When the driver picks up your vehicle
he/she will do a visual inspection of your vehicle on
the bill of lading. You or your representative will both
sign the bill of lading and you will receive a copy. The
same bill of lading will be present on delivery so you
or your representative can re-inspect the car.
4.
DELIVERY
The driver will also call in advance
to schedule an approximate time/day for delivery. Any
amount that was not paid at the initiation of the order
is due and payable COD at this time. It's very unlikely
that your car will sustain damage while being
transported. In the unlikely event that damage should
occur, please be sure to note it on the bill of lading
and have the driver sign it. Damage claims cannot be
processed by the driver’s insurance company if it is not
noted on the Bill of Lading at time of delivery. Please
see Terms of Agreement for further explanation
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How will I be notified if a carrier is going to pick up my vehicle?
You will be notified as much in
advance as possible for pickup and delivery. It is best
to provide us with all numbers at which the appropriate
contact person may be reached (i.e., home, work, cell,
pager, etc).
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When will you pick up my vehicle?
Normally within 1– 5 days from
when we receive your order, a carrier will be located
and assigned to pick up your vehicle, but it can take up
to 12 days for pick up during peak times. It all depends
on truck availability and where the vehicle is picking
up from or delivering to. There is no way to know in
advance with precision exactly how long this will take.
Pick up time may be longer in remote locations away from
Interstate shipping lanes, during in climate weather and
during the busy moving season (summer for coast to
coast, fall for northeast to Florida, and spring for
Florida to northeast -mid May to mid September). If you
have time restrictions, we will do everything possible
to pick up your vehicle on time. HAC, nor the carrier,
can guarantee a pick up date.
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When will you deliver my vehicle?
If the distance for transport is
1,000+ miles please allow 7 to 10 days for delivery. If
the distance is less than 1,000 miles it can usually be
within about 3 to 5 days. Normally your vehicle will be
delivered within 1- 10 days depending upon route and
location. The driver loads and unloads these vehicles as
he travels across country. There are also federally
mandated restrictions on the number of hours the driver
may be on the road in a given time period. Once your car
is picked up, it takes about 8 to 12 days to transport
coast to coast, Washington and Oregon take about 10 to
14 days and between the northeast and Florida, it takes
about 3-6 days. HAC, nor the carrier, can guarantee a
delivery date.
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Do I have to be present for pick up or delivery?
Yes, you or
someone you designate needs to be present to review the
inspection with the driver. Do not sign the inspection
upon delivery until you are satisfied that the condition
is the same on the receiving end. Once the receiving
document is signed, it finalizes the delivery.
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Is my vehicle
insured?
All vehicles
transported are fully insured by the carrier, as
mandated by the U.S. Federal Government. HAC maintains
$1,000,000 liability and $150,000 cargo insurance. Each
carrier in our network also maintains the legal limits
for both liability and cargo insurance. There is no
deductible to the customer.
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What method of payments does HAC accept?
HAC accepts credit cards, money
orders, cash, personal check or any type of certified
funds or cashier's checks for delivery. We can provide
credit terms for our repeat customers. We are a
full-service company that offers very competitive rates.
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How do I pay for this service?
For payment, you may send a deposit
of $100 dollars with the order, by credit card,
cashier’s check, money order or personal check. The
balance would be due on delivery by cash, money order,
or certified check only. Or you may pay in full with the
order. International shipments must be paid in full in
advance of shipment.
Usually we require a minimum
deposit to process your order. If you pay a deposit, the
balance is due COD, in cash or certified funds. No other
form of payment is accepted on delivery. If you pay in
full with your order, it must be paid in advance when
order is submitted. If you pay a deposit, the balance is
due COD (upon delivery in cash or certified funds). No
other form of payment can be accepted on delivery. If
you wish to make payment in full on your credit card, it
should be paid in advance when you submit your order.
Payment in full is required prior to unloading your
vehicle
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Can I put items in my vehicle?
No. Auto transport companies are not
permitted to transport household goods. The DOT can fine
a transporter $10,000 if found to be carrying household
goods. Moving companies are the only companies licensed
to transport household goods. No firearms,
hazardous materials, or illegal contraband are allowed
at any time. Please see Terms of Agreement for
further explanation.
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How much notice do I need to give HAC for a pick up?
The more
advance notice you can give, the more likely your
shipment is to move through the system efficiently.
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What if I need to cancel my transportation order?
HAC needs to be notified ASAP of a
cancellation order by the customer. The customer has up
to 72 hours before the pick-up date to notify HAC of a
cancelled order or the customer will be subject to a
$50.00 Administrative Fee plus any additional
fees incurred from the carrier for the late notice.
Please see Terms of Agreement for further explanation.
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We at HAC believe in customer
satisfaction and want you, the customer, to be happy with our
services.
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